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Refund Policy

We have a 30-day refund policy, which means you have 30 days after placing your order to request a refund. If 30 days have elapsed from the date of your purchase, unfortunately we can not offer you a refund or exchange.

To be eligible for a refund, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a refund claim, you can contact us at info@emeraldgin.com. Please do not send any items back to us. Items sent back to us without first requesting a return will not be accepted.

You can contact us for any refund queries at info@emeraldgin.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
Items will only be replaced if they are damaged in transit or if the wrong item has been sent out. The fastest way to ensure you get what you want is to contact info@emeraldgin.com.

Refunds 
We will notify you once we’ve received your return claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Sale Items 
Unfortunately, we cannot accept refunds for sale items.

Gifts 
If the item has been marked as a gift when purchased a refund will be provided in the form of a gift certificate once it has been evaluated.